Refund policy

At maboutiques, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returning products purchased through our online store.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be in the same condition in which you received it
Be unworn and unused
Have all original tags attached
Be returned in its original packaging
Include a receipt, order confirmation, or other proof of purchase

To begin a return, please contact us at info@maboutiques.com.

Please do not send products back before contacting our customer support team. Returns sent without a prior return request may not be accepted.

If your return request is approved, we will provide you with return instructions, including the address to which the product should be sent.

Unless otherwise required by applicable law or the return is due to an error on our part, customers may be responsible for return shipping costs.

For any questions regarding a return, please contact us at info@maboutiques.com.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Significantly different from what you ordered

please contact us as soon as possible at info@maboutiques.com.

Include your order number and, where possible, photographs showing the issue. This will help us review your request more efficiently.

If we confirm that the product arrived damaged, defective, or incorrect due to an error on our part, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Non-Returnable Items

Certain products cannot be returned due to their nature, health and hygiene considerations, or other restrictions.

Depending on the product, this may include:

Personalized or custom-made products
Personal care, hygiene, or beauty products that have been opened or used
Perishable goods
Hazardous materials
Flammable liquids or gases
Gift cards

Products clearly marked as Final Sale are generally not eligible for return unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Sale Items

Unless an item is specifically marked as Final Sale, purchasing a product at a discounted or promotional price does not automatically make it ineligible for return.

Eligible sale items may be returned according to the same general requirements described in this policy.

Exchanges

We do not guarantee direct exchanges for every product.

If you would like a different size, color, or product, the quickest option is generally to return the original item according to this policy and place a new order once your return has been accepted.

Availability of replacement products cannot be guaranteed.

Return Shipping

Unless otherwise stated or required by applicable law, return shipping costs are the responsibility of the customer when the return is based on personal preference, sizing, color choice, or another reason unrelated to a defect or mistake on our part.

If the return is caused by an incorrect, defective, or damaged item for which we are responsible, we will provide appropriate return instructions.

Original shipping charges, if any, are generally non-refundable unless required by law or the refund results from an error on our part.

We recommend using a trackable shipping method when returning a product.

Refund Process

Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.

If the return meets the conditions of this policy and the refund is approved, the amount will be returned to your original payment method.

Please allow up to 10 business days after approval for us to process the refund.

Your bank, credit card issuer, or payment provider may require additional time to post the funds to your account after the refund has been issued.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@maboutiques.com.

Orders That Cannot Be Shipped

If we are unable to ship your order within the timeframe promised at the time of purchase, we will handle the order in accordance with applicable U.S. law.

Depending on the circumstances, we may contact you regarding the delay and provide the option to accept the revised shipping timeframe or cancel the affected order for a refund.

If we cannot fulfill and ship your merchandise, any required refund will be issued to the original payment method rather than solely as store credit.

These provisions reflect federal requirements applicable to online merchandise orders, including the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

Cancellations

If you would like to cancel an order, contact us as soon as possible at info@maboutiques.com.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has already entered processing or has been shipped.

If the order has already shipped, you may need to follow our standard return procedure after receiving it.

Refunds for Undelivered Orders

If an order is not shipped and must be refunded under applicable federal law, the refund must cover the amount required by law and cannot be substituted only with store credit. The FTC states that sellers who cannot ship merchandise as required must provide the applicable refund.