Shipping policy

At maboutiques, operated by PERLA ECOM LLC, we aim to provide customers across the United States with a clear and reliable shipping experience.

This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, and procedures for delayed, lost, or undeliverable packages.

1. Shipping Coverage

We currently ship throughout the United States.

Shipping availability may vary depending on the destination, carrier limitations, product type, and the size or weight of the order.

At this time, certain remote or restricted locations may not be eligible for delivery.

2. Order Processing Time

Orders are generally processed within:

2–3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

During periods of unusually high order volume, major promotional events, holidays, or other exceptional circumstances, processing may take slightly longer.

3. Shipping Cost

We offer:

Free Standard Shipping on All Orders

There is no minimum purchase requirement to qualify for free standard shipping.

Unless otherwise stated during checkout, customers will not be charged for standard shipping.

4. Estimated Delivery Time

Our standard estimated delivery schedule is:

Processing Time: 2–3 business days
Transit Time: 4–9 business days
Estimated Total Delivery Time: 6–12 business days
Order Cut-Off Time: 6:00 PM CT
Time Zone: Central Time (CT), United States

The estimated total delivery time includes both order processing and carrier transit time.

Delivery estimates begin after an order is successfully placed and payment has been authorized.

Please note that estimated delivery dates are not guaranteed unless we expressly state otherwise.

5. Shipping Delays

Although we aim to meet the estimated shipping and delivery times shown on our website, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

Carrier delays
Severe weather
Transportation disruptions
High shipping volumes
Federal holidays
Incorrect or incomplete delivery information
Unexpected logistical issues
Other events beyond our reasonable control

Under applicable U.S. federal rules, sellers offering products online must have a reasonable basis for advertised shipment times.

If we determine that we cannot ship your order within the timeframe promised at the time of purchase, we may contact you with a revised shipment estimate and provide you with the option to accept the delay or cancel the affected order for a full refund, as required by applicable law.

6. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Tracking updates are provided by the shipping carrier and may occasionally be delayed or temporarily unavailable.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your:

Street address
Apartment or unit number
City
State
ZIP code
Contact information

before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible at info@maboutiques.com.

We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after processing has begun.

8. Shipping Restrictions

We currently do not ship to certain locations where delivery is unsupported or restricted by our carriers.

This may include:

APO addresses
FPO addresses
DPO addresses
Certain military locations
Restricted territories or locations
Locations that cannot be serviced by our available carriers

PO Box availability may depend on the shipping carrier used for a particular order.

Certain products may also be subject to additional shipping restrictions based on carrier policies or applicable federal, state, or local regulations.

9. Failed or Undeliverable Deliveries

A shipment may be considered undeliverable for reasons including:

Incorrect shipping address
Incomplete address
Missing apartment or unit number
Repeated unsuccessful delivery attempts
Refusal of delivery
Carrier restrictions

If a package is returned due to incorrect or incomplete information provided by the customer, we may contact you to arrange redelivery.

Additional shipping charges may apply when a new shipment is required because of incorrect customer-provided information or circumstances outside our control.

10. Lost Packages

If your tracking information indicates that your order may have been lost during transit, please contact us at:

info@maboutiques.com

Please provide your order number and any relevant tracking information.

We will review the issue and, where appropriate, contact the shipping carrier or logistics provider to investigate.

If the shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.

11. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking:

Around the delivery location
With members of your household
With neighbors
At your building's reception or mailroom
With the shipping carrier

If you are still unable to locate the package, contact us at info@maboutiques.com so we can review the situation.

A carrier's “Delivered” status does not automatically prevent us from investigating a legitimate delivery issue.

12. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us review the issue, please provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the packaging where relevant

Please contact:

info@maboutiques.com

Damaged or defective products will be handled in accordance with our Return & Refund Policy and applicable law.

13. Order Cancellations

If you would like to cancel an order before shipment, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee cancellation after an order has entered processing or has already been shipped.

If the order has already shipped, our standard Return & Refund Policy may apply.

14. Delivery Time Disclaimer

Our estimated delivery timeframe of 6–12 business days represents our normal expected delivery period.

Actual delivery times may occasionally vary.

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if a seller makes a shipment promise, it must have a reasonable basis for expecting to meet that timeframe. If no shipment timeframe is stated, the general federal rule requires a reasonable basis to expect shipment within 30 days.

If we cannot ship an order within the promised timeframe, we will handle the delay in accordance with applicable U.S. law.