Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@maboutiques.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@maboutiques.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom or personalized products made to your specific request, items marked as final sale at the time of purchase, and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@maboutiques.com.

Order cancellation

If your order has not been shipped yet, you can ask us to cancel it. Send us your order number at info@maboutiques.com and we will cancel it and refund you in full. If the parcel has already left our facility, please use the return procedure described above.

Return address

The return address is sent to you by email together with your return authorization and the prepaid return label. Please do not send any item back before you have received it from us.

Contact Information

Store name: Maboutiques
Company name: PERLA ECOM LLC
Company address: 75 E 3rd St, Sheridan, WY 82801, United States
Phone: +1 312 680 3568
Email: info@maboutiques.com

Customer service hours
Monday to Friday | 8:00 AM – 4:00 PM (CT)
Weekends | 10:00 AM – 3:00 PM (CT)

We aim to respond to your inquiries within 24 hours.